Cancellation Policy

You have the right to cancel your order within 14 days without giving us an explanation.

The cancellation period will expire 14 days after you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of your order.

  • If you do wish to cancel your order, please let us know as soon as possible after placement of your order. A clear statement of cancellation can be made by sending a letter (please use a proof of postage service) to Klassy Canine Bakery, 1 Londonderry Mews, Tiverton EX16 6AS, by telephoning 01884 255584 between 9am and 6pm Mondays to Fridays, by using the Contact Us form on our website, or preferably by email to
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • If no goods were supplied, we will fully refund the money paid to us within 14 days after the day on which you informed us about your decision to cancel your order.